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We’re Here to Help – Anytime

Get instant support for your roti/tortilla machine—24/7 assistance, and troubleshooting.

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How to access support

Choose any of the options below to reach our team.


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Access Support Options

🛠️ Service Request
Repairs / Maintenance

Book Service
💬 Live Chat
Chat with an Expert
(Mon–Sun, 9 AM–9 PM)
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✉️ Email
support@torty-reon.com
(Response < 2 hrs)
Email Us

Repair & Maintenance Services

On‑Site Repairs

Book a technician visit.

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Preventive Maintenance Plans


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Spare Parts Store

Order certified replacement parts.

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Spare Parts Support

Genuine OEM Parts
  • Precision-engineered for Torty machines
  • Guaranteed compatibility and performance
Fast Fulfillment
  • Priority shipping across North America and America
  • Local pickup options in select regions
Easy Ordering
  • Parts catalog with images and specifications
  • Secure ordering via our Support page
  • Assistance via phone, email, or live chat
Technical Guidance
  • Installation guides and video tutorials
  • Remote support for part identification
  • On-site technician service available
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Proactive Alerts

⚠️ Firmware Update Available

Download the latest firmware and release notes.

Comming Soon

Service Request Form